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Innotion Enterprises, Inc. is a leading provider of IT services for both the public and private sectors in the Washington area, and beyond. Innotion’s diverse background allows it to offer insights and solutions to problems that most technical firms cannot match. With experts on staff, ranging from Database Developers to Project Managers, Innotion can offer, without any sacrifices, a complete, outsourced IT department.

With all of the “fly-by-night” providers of IT solutions on the market, it is imperative that professional organizations can be confident that the contracted service for maintenance of their information systems is both competent and reliable. In late 2005, Innotion was awarded the prestigious “Certified Partner” status by Microsoft. This coveted title is only given to firms that have demonstrated excellence in implementing Microsoft-based solutions for clients. Microsoft requires a written reference, from each client we have served, to verify that both our professional knowledge of the product and our customer service are of the highest quality.

Our technical support services division has personnel experienced with supporting clients, ranging from as few as ten users to thousands. With several Microsoft Certified Professionals on staff, Innotion has the expertise necessary to quickly identify and resolve any issues that can come up. Additionally, Innotion has access to an entire channel of support available only to Microsoft Certified Partners. We are thus able to solve any problem.

From Innotion’s secure datacenter, the availability of all mission critical servers and network devices can be tracked in real time, 24x7. In the event of an outage, an alert is sent out automatically to all of Innotion’s on-call technicians so that the problem can quickly be resolved. Our system allows us to stay on top of all of our clients’ systems, as well as reducing client costs by not having to dedicate staff to the constant monitoring of each individual server, which ensures availability.

While quick reactions to outages are very important, Innotion strives to be proactive in systems management to ensure that a high level of network issues are both caught and resolved, before network outages result. Through continuous network monitoring, regular audits of systems ensure the presence of all critical updates and patches, combined with periodic checks of system logs to ensure no abnormalities.. Through the deployment of centrally managed systems such as Windows Server Update Services and Symantec Antivirus Corporate Edition, a large number of network problems can be avoided through such preventative maintenance. Through our professional service in this area, Innotion increases system “uptime” and reduces operating costs, enabling clients to operate more smoothly and efficiently than with traditional break/fix solutions.

In line with our goals of proactively monitoring the health of our clients’ networks, Innotion will track every single issue submitted into an issue tracking system Innotion can efficiently run reports, through this process, on the help tickets issued. We then identify trends and implement changes to keep those issues from returning.