Innotion’s TotalCare support program allows you to leverage the expertise, knowledge,
resources and discounts of a large scale, enterprise class Information Technology
department and get only the services that you need, exactly when you need them.
Our services range from help desk support to remotely managed systems with proactive
trouble monitoring to full time staff on site dedicated to maintaining your systems.
Most importantly all of our services are available in a pricing package to fit your
business needs your choice of billable hours of monthly service contracts.
Innotion’s TotalCare includes:
• Assessment Services
• Stabilization Services
• Managed Services
• Web Presence Services
• Solutions Desk Services
• Training Services
• Technology/Business Practice Alignment Services
• Personal Technology Optomization
• Virtual Chief Information Officer
Assessment Services
The first step in Innotion’s Total Care process is to identify all of the different technology resources that exist within your organization. This includes a detailed inventory of:
• Computers
• Servers
• Software/Licensing
• Networking Devices
• Printers/Scanners/Copiers/Facsimiles
• Telephones
Next Innotion Business Consultants listen to your company’s staff and management to understand what their concerns are, what they would like to be able to do better and what new services they would like to deploy. Innotion then puts together a comprehensive plan of how to reach those goals through a multi-step approach that fits your budget and doesn’t overwhelm your staff.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Stabilization Services
Based on the results of the Assessment Services Innotion will put together a comprehensive plan to quickly bring all of your technology devices back into stable working condition. This program includes applying all available updates, service packs and security fixes to all of your software. In addition any anti-virus and anti-spy ware programs will be brought up to date and continuously updated as well. Innotion will then install any additional servers, workstations or network devices you need into the network environment and then do a quality assurance inspection to ensure that all of the needs outlined in the assessment services have been met.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Managed Services
Following the completion of the Stabilization Services Innotion will create and implement a managed plan to make sure your systems keep working how you need them for a long time to come. Keeping your machines up to date with all of the necessary security updates, patches, upgrades and virus definitions is a high maintenance activity. More importantly if you miss even one update your machine is vulnerable to performance losses, data theft or even data loss. Innotion will put together a plan for centrally managing the deployment of all of the necessary updates and performing audits to ensure that they are being deployed.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Web Presence Services
Every company needs to have a web presence to be taken seriously these days. In the past few years a website has transitioned from a competitive advantage to a cost of entry into the marketplace. There is a wide array of providers offering different services to manage your website, email and other services, how do you make sense of it all? Innotion offers a wide array of services designed to give you a professional web presence including:
• Company Website (www.yourcompanyname.com)
• Company email addresses (you@yourcompanyname.com)
• eCommerce
• Web based collaboration services
These services are available a la carte so you can get a package tailored to your companies’ specific needs and budget, with plenty of room to grow! Most importantly you have a single point of contact for all of your web needs so no need to manage multiple relationships with multiple companies.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Solutions Desk Services
Innotion offers help desk support services so help is never more than a phone call away. Through our telephone support and remote access system our technicians can troubleshoot and resolve most problems quickly and easily over the internet without the need for waiting for a technician to be dispatched to your location or spending hours on the phone trying to explain the problem to a help desk technician. This service is available in a fixed monthly price based on your application and network infrastructure support requirements.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Training Services
Innotion’s expert support personnel can be scheduled to provide both individual and group based training on all of the latest technology as well as how to better utilize what your organization already has. There is no better investment in making your organization more efficient and productive than continually training your personnel.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Technology/Business Practice Alignment Services
Every company can use technology better to make their operations more productive and efficient and Innotion has a vast array of Business Process Improvement experience to help you better leverage your resources. Innotion Business Consultants listen to your company’s staff and management to understand what their concerns are, what they would like to be able to do better and what new services they would like to deploy. Innotion then puts together a comprehensive plan of how to reach those goals through a multi-step approach that fits your budget and doesn’t overwhelm your staff.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Personal Technology Optomization
Innotion understands that no one is busier than the senior management of a small business and offers specially tailored services to help ease those demands. With that in mind Innotion has formed a specialized group of services designed to give executives access to the information they need wherever they may need it. Our consultants take the time to understand your day to day needs and how they can best be addressed with technology to make your life simpler and more productive. By leveraging technologies such as remote access to your office data, wireless devices that receive your email and other communications and other telecommunications devices Innotion can provide you greater access to the information you need without all the hassles.
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
Virtual Chief Information Officer
Innotion’s Chief Information Officer Fractional Ownership is a ground breaking new service that allows you to retain the service of an executive level staffer to act on your companies behalf when working with external clients and partners to be your Information Technology representative whenever and wherever you need. In addition
Contact an Innotion Business Consultant for more information and to arrange an assessment of your organizations current Information Technology environment. Call us at 202-903-0222
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